Refund policy

Returns and refunds

You may return products within 14 days of delivery for a refund. To qualify, products must be unopened, unused, and in their original sealed packaging. For hygiene and safety reasons, we cannot accept returns of opened or used products.

To start a return, email us at PeauPerfection@X-Peau.com with your order number and a request for a return merchandise authorization (RMA). Return shipping costs are the responsibility of the customer, and original shipping charges are not refunded. Once we receive and inspect your return, your refund will be issued to your original payment method within 14 days.

Damaged in transit

If your order arrives damaged by the courier, or leaked or melted in transit, please contact us immediately at PeauPerfection@X-Peau.com with your order number. We will replace the damaged product. The customer is responsible for the shipping cost of the replacement.

Incorrect addresses

Please double-check your shipping address before placing your order. Orders shipped to an incorrect or incomplete address entered at checkout are not eligible for a refund or replacement. If an incorrect address was entered, the customer is responsible for contacting the courier directly to locate or redirect the package.