🖤 X-Peau. Refund Policy — Luxury with Accountability

At X-Peau., we believe great skin—and great service—should come with no compromises. Our refund policy is designed to be transparent, fair, and in alignment with the high standards of our premium skincare. Whether you're a new customer or a returning connoisseur, our policy ensures your experience remains seamless and stress-free.

Key highlights:

• Fast resolutions for damaged or incorrect orders
  
• Clear exclusions to protect product integrity

• Supportive customer care through every step

Damaged or Incorrect Orders

If your order arrives damaged or isn't quite correct, contact us within 3 days of delivery at PeauPerfection@X-Peau.com. Include your order number and clear photos so we can resolve it quickly. We’ll make it right.

Non-Returnable Items

To maintain our quality standards and ensure customer safety, we do not accept returns on:

• Opened or used products
• Items with broken seals
• Custom orders, bundle sets, or special promotions
• Final sale or clearance items

All sales are considered final unless there is a fulfillment error on our part.

Unauthorized Returns

Please don’t return any items without reaching out first—we’ll need to approve it to make sure everything goes smoothly. Unapproved returns may not be eligible for a refund.