X-Plained

PeauLitics

Your Questions. Uncomplicated.

How did you come up with the name X-Peau.?

“X” is the universal symbol for the unknown—It is a nod to our founder’s engineering background. “Peau” means “skin” in French—because skin deserves elegance, edge, and intention. Together? X-Peau. is where science meets sensuality, and recovery meets radiance.

What is a body scrub + balm?

It’s not just a scrub. It’s not just a balm. It’s both. Our body scrub + balm exfoliates dead skin and melts into a rich, buttery layer that seals in moisture. Think: baby-soft skin with no follow-up lotion required.

Is everything handmade?

Each product is crafted in small batches with purpose, precision, and premium ingredients.

Do your products contain preservatives?

Only when necessary—and always with intention. Most X-Peau. products are anhydrous (meaning water-free), so preservatives aren’t typically required. But because some of our formulas are used in the bath or shower (aka moisture central), we add a touch of preservative to keep things safe and stable. No fillers, no fluff—just smart protection.

Are your products all-natural?

We are committed to using high-quality, sustainably sourced ingredients. While many of our ingredients are natural, we prioritize safety and efficacy. Please see each product's ingredient list for full details.

What skin types are your products for?

If you have skin, we made something for you. Whether you’re dry, oily, sensitive, or somewhere in-between, we’ve got formulas that work smart—not just hard.

How should I store my products?

To ensure freshness, we recommend storing your products in a cool, dry place away from direct sunlight.

Can I cancel or edit my order?

Once it’s placed, our team jumps into action. If you need to cancel or adjust, email us at PeauPerfection@X-Peau.com — we’ll try if we can, no promises once it’s packed.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to view its progress.

How long will it take to get my order?

Standard shipping typically takes 3-7 business days.

Do you test on animals?

Absolutely not. We love animals. We don’t test on them.

Do you offer fragrance-free options?

Yes. Look for our “Purely-Peau" collection — or check the ingredients. We made sure even scent-sensitive skin doesn’t get left out.

Where can I buy X-Peau. in person?

Pop-ups, markets, and exclusive events—if you know, you know. Join the email list or follow us on socials for where we’ll show up next.

Can I request customization?

Yes—custom tweaks are available for an additional fee. Whether you need fragrance-free, preservative-free, or both, we’re happy to tailor your product when possible. Just reach out before checkout, and we’ll make it.