🖤 X-Peau. Shipping Policy

At X-Peau., your order is delivered with care. Packaged with purpose. That’s how X-Peau. does shipping.

📦 Processing Time

Orders are typically processed within 3–4 business days (excluding weekends and holidays). During high-volume periods, processing may take slightly longer—but we don’t do delays without good reason.

🌍 Shipping Methods & Rates

We offer standard and expedited shipping via trusted carriers. Rates and delivery times are calculated at checkout based on your location and preferences.

Shipping costs are calculated at checkout based on your location and order size. You’ll see your options clearly before confirming your order.

We currently ship to:

  • U.S. domestic addresses
  • U.S. territories
  • Select international destinations (more coming soon)

Once your order ships, you’ll receive a confirmation email with tracking information.

📍 Lost or Stolen Packages

Once your order is marked “delivered,” it is considered fulfilled. We are not responsible for lost or stolen packages marked as delivered by the carrier. Please ensure your shipping address is correct and secure at the time of order.

💌 Need Help?

💥 Damaged Orders

If your order arrives damaged, notify us within 3 days of delivery. Send your order number and clear photos to PeauPerfection@X-Peau.com, and we’ll take care of it.

❗ Delays or Tracking Issues

If your tracking shows no movement for 5+ business days, contact us at PeauPerfection@X-Peau.com. We’ll assist in locating or replacing your order as needed.